Your cart is currently empty!
At JamStation LLC, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, our refund and return policy ensures a smooth process.
1. Returns
- You may return most new, unopened items within 30 days of delivery for a full refund or exchange.
- Items must be in original condition, unused, and include all original packaging and accessories.
- Certain products, such as software, downloadable content, opened strings, reeds, mouthpieces, and clearance items, are non-returnable for hygiene or licensing reasons.
2. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 5–10 business days.
- Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., defective or incorrect item).
3. Exchanges
- If you receive a defective or damaged product, please contact us within 7 days of delivery for a replacement.
- Exchanges are subject to product availability.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service and purchasing shipping insurance for your return.
5. Contact Us
To initiate a return or refund, please reach out to our support team:
JamStation LLC
📍 303 Minnewawa Ave, Clovis, CA 93612
📧 info@jamstationllc.com
📞 +1 (209) 448-7705